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Return Policy

Big Discount accepts returns for most of its products (sorry, no returns on skin care items, hair care items or vials). Any customer who wants to return a product once it’s been delivered must first obtain an RMA number. Please call our customer service department at 1-866-948-4723 for information on returns.

• You can return unwanted items within 30 days of receipt to receive a refund minus the original shipping fee. 
• We require any returned items to be unused and in their original packaging (includes cellophane wrapping).  A 15% restocking fee will be charged for any open products returned.
• All skincare and hair care products are not returnable due to hygienic reasons, so please make an informed and knowledgeable decision before purchasing. We offer free vials with each order as a gift - these vials are non-exchangeable and non-refundable.
• You must use a traceable carrier in order to return products. The customer will be solely responsible for lost merchandise which was returned using other methods.
• If returning an item for any other reason besides that the product was incorrect or damaged, you will be responsible for any shipping fees associated with the return. Shipping costs are non-refundable for undelivered, unclaimed, or rejected shipments. In the event that you receive the wrong item because of an error on our part, our customer service team will send you a UPS packing slip via email which can be used to return the item(s) at no cost. You'll need to contact customer support to receive an RMA number prior to returning your item.
• If your order arrives damaged, please contact us immediately within 48 hours. You must keep all contents and packaging for up to 10 business days. All damage claims against the shipping carrier will be filed by us. A replacement product will be shipped out immediately after we’re notified of the incident.

If you are dissatisfied with your purchase for any other reason, please call our customer service department at 1-866-948-4723. We strive to be as accommodating and as flexible as possible to ensure your complete satisfaction.

Shipping Prices

• UPS Ground Shipping: $5.95 (3-7 Business days) FLAT RATE
• UPS 3-day Shipping: $12.95 (3 Business days) + $1.00 per additional item
• UPS 2-day Shipping: $20.95 (2 Business days) + $2.00 per additional item
• USPS Priority Mail: $8.95 (7-10 Business days) (Only available for select destinations)

P.O. Box Shipments
Our primary postal carrier, UPS, will not ship to a P.O. Box address. Please know that if you choose to ship to a P.O. Box, there will be delays in processing your order.

International Shipments
We do not currently offer international shipping. We apologize for any inconvenience.

Delivery Time
Orders placed at Big Discount before 2 p.m. EST are typically shipped that same day or within 1 business day, except where noted otherwise. This estimate is based on several factors including availability of materials and volume of orders placed. When selecting a shipping option, please keep in mind that the time estimate for delivery is based on the date your order is shipped, not on the date your order is received (e.g. Orders placed on Friday after the 2 PM cut-off, will not ship until Monday). The day that the order is shipped DOES NOT count as a transit day. We do not process/ship orders on weekends or select holidays.

Want to know how long Ground Shipping will take? Click here to view map.

Confirmation
When you place an order at Big Discount, a receipt for your order will be sent to the email address that you used to create your membership. You can change your contact email at any time by visiting the My Account area. For information about your order, including tracking, please contact our shipping department or visit the My Orders section of the My Account area.

Membership Levels

The FREE Big Discount Membership Program is designed to deliver savings on products we sell. By registering and purchasing from Big Discount, you get the opportunity to earn a discount of up to 10% off! Membership levels include Normal Member, Silver, Gold and Platinum. Membership levels offer a percentage off eligible, regularly-priced items.

How do you get to the next Membership level? Membership levels are automatically upgraded when you shop at Big Discount. The more you purchase with Big Discount, the higher your Membership level will go. You will be notified via email whenever your Membership level changes. Each new Membership level earns you deeper savings off of Big Discount products and also exclusive access to special giveaways, coupons and special promotions. Our membership levels are outlined as follows:

	Level	Discount	Description
	Member	None	1st Level - Default customer level - provides access to thousands of discount products.
	Silver	5% off	2nd Level - Customers with a purchase history of $499 or more save 5% off for life.
	Gold	7% off	3rd Level - Customers with a purchase history of $999 or more save 7% off for life.
	Platinum	10% off	4th Level - Customers with a purchase history of $1999 or more save 10% off for life.

You must be logged in to see your Membership savings while you shop. Otherwise, any applicable member discounts will be applied before you complete the checkout process. If a product is on sale, you will automatically be given the lower of the sale price and the regular price minus your Membership discount. Big Discount reserves the right to manually increment or decrement membership levels or discount amounts per Membership level for any customer at any time with or without prior notification.

Become a Member Now - it's FREE! Click here to register and start saving!

 

* Selected products are automatically exempt from Membership level discounts.

BigPoints™

The BigPoints™ program is one of Big Discount's newest and most unique features. BigPoints™ are discount credits (equal to $1) that are automatically applied to purchases of Big Discount products. BigPoints™ can be earned in a number of ways including:

• Friend Referrals - You can earn BigPoints™ by entering the Big Discount member name or full name of a friend during the checkout process. Your friend must already be a Big Discount Member.
• Special offers - From time to time, Big Discount will create special offers that allow our customers to earn BigPoints. These offers are advertised on the Big Discount home page or via special email contact from Big Discount.

To view your current BigPoints™ at any time, sign in to the Big Discount My Account Area. The amount of BigPoints™ shown is the discount that will be automatically applied to the very next order you place with Big Discount.

• Certain products are exempt from BigPoints™ discounts. Products that are exempt from BigPoints™ discounts are clearly marked in your cart.
• The maximum amount of BigPoints™ you can earn toward a single purchase on Big Discount by referring friends is $20.
• With each Big Discount purchase, any and all BigPoints™ you have accumulated will automatically be applied during the checkout process.
• If your BigPoints™ discount is greater than the total price of the items in your cart, your existing BigPoints™ will be applied until the total price of items in your cart is only $5.00 (the minimum order amount). Coupon discounts will override BigPoint™ discounts - you may only use one per order.
• Any remaining BigPoints™ are saved and will be automatically applied to your next purchase.
• Tax and shipping charges are applied after your BigPoints™  discount.

Privacy Policy

Our goal is to make your shopping experience safe, convenient and worry free. BigDiscount.com has adopted this Privacy Statement in order to inform you of its policies with respect to information collected from this website. Your use of this website constitutes your acceptance of this Privacy Statement and your consent to the practices it describes.

Collection of Personal Information:

BigDiscount.com does not collect personal information without your knowledge while you are visiting our website. It’s not required for you to provide us with personal information to navigate our website. We may require personal information for the use of some of our services such as:

• Becoming a Registered User.
In order to register, you need to share some personal information, such as your name, address and email address. You do not have to be a registered user to visit BigDiscount.com’s web pages, but you will have to register if you want to place orders.
• Making a Purchase.
When making a purchase you have to supply a billing address, phone number, shipping address, and credit card information. By making a purchase, you become a registered user of BigDiscount.com. Your name, billing and shipping addresses are stored to be used for future purchases. Credit card information is not stored as part of your user profile.
• Newsletters and Promotional Emails.
If you subscribe to our newsletter, your email address will be stored. You don’t have to be a registered user to receive our promotional emails. The subscription to the email promotions is optional and you may be removed at any time if requested.

Security:

We understand that our customer’s personal information is valuable and we take this responsibility seriously. We apply internal security procedures (electronically and physically) in order to protect our customer’s personal information. We use the industry-standard Secure Sockets Layer ("SSL") authentication to guarantee the confidentiality of online transactions made on our site. SSL authenticates and encrypts the information that you send to us over the Internet to help protect your online transaction information from third party interception. Although we apply security measures to protect your information, there is always a risk that third parties may unlawfully intercept transmissions. This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.

Use of Personal Information:

BigDiscount.com uses the information provided by you to:

• Respond to your correspondence, questions, comments, suggestions, thoughts, opinions, concerns or ideas to fulfill a request.
• Process your request for information from our Website. Continually update, develop, design and customize the content of our Website to meet your needs, interests and requests.
• Contact you via E-mail to confirm specific information, information requests, inform you of new products and special offers, or provide information we think may be of particular interest to you.

Who Views Your Personal Information?

BigDiscount may share your personal information with companies that perform services for us, such as fulfilling orders, delivering packages, sending postal mail and e-mails, analyzing customer data, providing marketing assistance, processing credit card payments, investigating fraudulent activity, conducting customer surveys, and providing customer service. They have access to personal information needed to perform their functions, but may not disclose your personally identifiable information for other purposes. BigDiscount.com does not sell, rent or lease your confidential information to others. BigDiscount.com will disclose confidential information only when required by law. Any entity working on behalf of BigDiscount.com is familiar with our privacy policy.

Cookies:

A small piece of data that a Website can store on your system is referred to as a "cookie." Cookies are often used to enhance your online experience. Many browsers recognize when a cookie has been sent to your computer and will give you the option to refuse or allow it.
Within the Website, we use two different cookies. Below are details regarding how these two cookies are used by our website. Please be aware that we do not use cookies to track a user's navigation through our Website.

• Account Registration:
When you request information we require that you provide us certain information that allows us to complete your transaction. This information is used to create a unique account within our Online Website Database. Following account registration, a "cookie" is used to automatically identify you as a registered user when you are browsing the Website.
• Shopping Cart Identification:
The shopping cart identification "cookie" allows the Website to connect you to your active shopping cart. This cookie is set to expire whenever you exit your current browser session.

Questions About This Policy: If you have any questions about this Privacy Policy, or the content or practices of our website, you can contact us here.

 

Posting product reviews

Visitors may post reviews, comments, and other content so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Big Discount reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content, and unless we indicate otherwise, you grant Big Discount and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Big Discount and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Big Discount or its affiliates for all claims resulting from content you supply. Big Discount has the right but not the obligation to monitor and edit or remove any activity or content. Big Discount takes no responsibility and assumes no liability for any content posted by you or any third party.

 

Coupons/Discount Codes

Big Discount periodically advertises special coupon/discount offers.

• Coupon Discounts are applied at order subtotal level – before tax and shipping charges.
• Any existing BigPoints credits are ignored if a coupon code is entered and valid – if a coupon code is entered and found to be invalid, any existing BigPoints will be applied instead.
• Coupons have an expiration date, after which they are no longer valid.

Coupons must pass 5 criteria in order to be validated and used:

• Coupon code A valid coupon code must be entered in the available field on step 3 of the checkout process (the credit card page).
• Expiration date Coupons have an expiration date. After expiration date, the coupon will not work.
• Eligible products A coupon may be applied to whole order (before tax and shipping charges) or to individual item or items. If the coupon is for specific products, you must purchase one or more of the eligible products in order to use the coupon.
• Order Minimum The Big Discount order minimum is enforced. If the coupon discount would reduce the amount of the order to below its minimum amount, the coupon will not be valid.
• Used Coupons may only be used once.

A detailed error message is displayed on the order review screen and order confirmation email if you entered a coupon and it is found to be invalid.

Money-Back Guarantee

Big Discount's Money-Back Guarantee is very simple: if you don't like your item for any reason, return it within 30 days of the purchase date and receive a full refund for the order total. Our commitment is to your total satisfaction, period.

Please note that shipping fees may be required and all returns are subject to restocking fees. Read the Returns Section for more information.